Open Nav
Looking for more content? Check out what we're currently reading

Taking Our Own Advice

We’ve spent an exorbitant amount of time working to bring as much valuable information as we can to the industries in which we work. Some…

A Retail eCommerce Whitepaper

Since 2001, eCommerce has truly exploded. Consumers have flocked to it because of convenience – ultimately, eCommerce saves people time. And how can you put…

[Webinar Recording] Not Getting the Results you Expected from your CRM? Here’s why!

We recently heard someone talk about how introducing a CRM to your company is a culture shift and it finally made sense to me. In…

Why CRM is Business, not Personal

A multi-part series on why adopting a CRM and other cloud based technology is not a personal indictment on how you do your job but…

How Retailers Can Benefit From Selling on Amazon

Awhile ago we posted this picture to our Instagram about Amazon’s home services offerings. Just recently there was an industry publication which covered it, which was awesome…

You’re Dead and You Don’t Even Know It

On the heels of many in the retail flooring industry now learning about Amazon’s installation services push (see here and here) I thought it would be…

The Golden Rule of Software Implementation

One of the biggest mistakes companies make when buying and implementing software is not approaching it as change first. Any software you are implementing into…

Are You and Your Business Ready for the Future?

I recently learned about a company called ENJOY.  Enjoy has no stores. They are a 100% online reseller of consumer electronic products like Apple TV,…

[Webinar Recording] – Your Marketing $$$ is a Waste if You’re Not Capturing Leads

Unfortunately, lots of businesses fail to translate their marketing investment into captured leads. They operate under the guise that as long as they’re spending money…

I was a lost opportunity X4 – can’t make this stuff up!

Can’t believe it! I’m a 60-Plus who still visits retail stores. Like to see what I’m going to buy. I had time on a Saturday…

[INFOGRAPHIC] An Illustrated Overview of The Sales Process

The Sales Process, Illustrated. We frequently are asked about the sales process, sometimes referred to as the “pipeline” or “funnel” since it involves customers working…

[Webinar Recording] – 3 ways to convert more web customers online leads

While some consumers still stop into local shops to feel and see the products they’re hoping to purchase, more and more buyers are finding that…

What is your culture?

Working in the startup world culture is everything. We eat it, drink it and embody it to our core in everything we do. When it…

By the Numbers: The Decline in Traditional Retail & Rise of E-Commerce in Home Furnishings and Building Materials

Every year since 2001 there’s been a steady decline in the number of businesses who specialize in retailing of lumber/building materials, flooring, and furniture. Over…

Don’t Waste Your Holiday Sale: Three Steps You Can Follow to Maximize Your Efforts

Holiday sales. I spoke about them last year around this same time as everybody has one but virtually nobody is maximizing the opportunity to the…

Convert the Prospects That are Already at Your Fingertips!

One of the biggest misconceptions in the industry is the need for more leads. Don’t get it twisted though as leads are great. The misconception…

The Forbes report on Customer Experience

In times gone by, customer experience consisted of static, one-dimensional encounters. Now, thanks to big data and related organizational innovation, customer experiences are rich interchanges…

[Webinar Recording] – 3 Top Tips for Recruiting Millennials

As millennials begin to take a stronger hold on the workforce, it’s important that businesses understand what interests them, their work styles and ways you can…

Digital Contacts, E-signatures & Online Payments – Oh My!

We talk a lot about experiences and it’s for a good reason, it’s what today’s consumer is looking for in their interactions with any brand.…

SVG Modal background

Welcome to the Future!

Sell more, sell smarter and deliver a better customer experience with Lead Tool.

Already a user?

Sign in here
Close